Booking & Property Policies
1. Liability & Personal Belongings
Madame Hortense accepts no responsibility for any loss, damage, or theft of guests’ personal belongings during their stay.
Guests are liable for any damage or loss caused to the hotel’s property by themselves, their visitors, or anyone under their responsibility.
2. Check-in / Check-out Times
- Check-in: from 15:00
- Check-out: by 11:00
Late check-out may incur an additional charge, unless previously arranged with reception.
3. Smoking Policy
Smoking is strictly prohibited in all indoor areas of the property.
A €300 fine will be applied in the event of violation, in accordance with hotel regulations.
Smoking is allowed only in designated outdoor areas.
4. Quiet Hours
Guests are kindly asked to respect quiet hours from 23:00 to 08:00.
Persistent disturbance may result in termination of the stay without refund.
5. Pets
Pets are not allowed on the property.
6. Payment & Cancellation Policy
To confirm your reservation, a non-refundable deposit of 20% of the total accommodation cost is required. If cancelled up to 14 days before arrival, no additional fee will be charged. However, please note that the 20% deposit is non-refundable. If cancelled less than 14 days before arrival, 100% of the total accommodation cost will be charged. In case of no-show, 100% of the total accommodation cost will also be charged.
7. Right to Refuse Service
The hotel reserves the right to refuse service or accommodation to guests who violate property policies or pose a risk to the safety or tranquility of the premises.
8. Adults-Only Experience
The hotel has been designed exclusively for adult guests seeking tranquility, comfort, and a relaxing atmosphere.
Children and guests under the age of 18 are not permitted.
9. Number of Guests
Please note that only the guests included in the reservation are permitted to stay in the booked rooms.
It is not allowed to accommodate or host additional guests beyond the number of guests confirmed in each reservation.Each room has a maximum capacity of 2 guests, and this limit must be respected throughout the entire stay.
Any violation of this policy may result in the cancellation of the reservation without refund, in accordance with the hotel’s terms and conditions.